FAQ

Find answers about ordering, delivery, returns and support. For any issue not covered here, email support@bevanup.com and include your order number where applicable.

ORDERS

Can I change or cancel my order?

For an eligible unfulfilled order, request cancellation within 15 minutes of placing it. After that, processing may begin and cancellation cannot be guaranteed. For an address correction, contact support as soon as possible with your order number.

When will my order be processed?

In-stock orders are generally processed within 1–3 business days after payment authorisation. Pre-order, made-to-order and limited items can require additional production or handling time; the product page or order confirmation will state an estimate where available.

SHIPPING

Where do you ship?

We ship to destinations where carrier service is available. Available destinations and delivery methods are shown at checkout.

How long will delivery take?

Estimated transit times are 7–15 business days for Standard Shipping and 3–7 business days for Express Shipping. These are estimates; customs, carrier handovers and local conditions can add time.

Will I receive tracking?

Where tracking is available, we send dispatch and tracking details after your order ships. Tracking updates can take time to appear after dispatch.

Are duties and taxes included?

Where checkout states that duties and taxes are included, the applicable charges are included in the displayed shipping charge. Eligibility varies by destination, and customs authorities may still request information from the recipient.

RETURNS & REFUNDS

What is your return window?

Eligible voluntary return requests must be made within 7 calendar days after delivery. EU/EEA consumers may have a statutory 14-day withdrawal right, subject to the applicable legal exceptions.

What condition must a return be in?

Items must be unworn, unwashed, unused, unaltered, undamaged and returned with original tags and, where reasonably possible, original packaging. Do not send anything back until your request is approved and return instructions are provided.

Can I exchange an item?

We do not offer direct exchanges. If an eligible return is approved, return it for a refund and place a new order for the preferred item, subject to availability.

How do I report a damaged, defective or incorrect item?

Contact support within 7 calendar days of delivery with your order number, the affected item, a brief explanation and clear photo or video evidence. We will review the issue and provide the remedy required by law and appropriate to the circumstances.

When will I receive my refund?

After an approved return is received and inspected, refunds are issued to the original payment method within 3–7 business days. Your bank or payment provider may take additional time to show the credit.