退款政策

1. Voluntary 7-day returns

For items not governed by the EU/EEA withdrawal right below, eligible return requests may be made within 7 calendar days after delivery. Items must be unworn, unwashed, unused, unaltered, undamaged, with original tags and, where reasonably possible, original packaging. Do not send a return until we approve the request and provide instructions.

2. Exclusions

To the extent permitted by law, final-sale goods, gift cards, personalised, custom, made-to-order items, pre-orders once production starts, worn, washed, altered, repaired, soiled, perfumed, damaged or untagged items, and unauthorised returns are not eligible for voluntary return or exchange unless defective, damaged or incorrect.

3. Requests, cancellations and faults

Email support@bevanup.com with your order number, item name, order email, explanation and clear photo/video evidence for a damage, defect or incorrect-item claim. Eligible unfulfilled orders may be cancelled within 15 minutes after ordering; later cancellation is not guaranteed. Report damage, defects or incorrect items within 7 calendar days of delivery.

4. Exchanges and refunds

We do not offer direct exchanges. Approved eligible returns are refunded after receipt and inspection. Voluntary-return customers bear direct return costs, duties, taxes, insurance and handling unless law or written agreement requires otherwise. Use tracked shipping and retain proof of posting. Approved refunds are made to the original payment method within 3–7 business days; financial institutions may take longer. Original shipping, duties and taxes are generally non-refundable for voluntary returns unless law or our error requires otherwise.

5. EU/EEA 14-day withdrawal

EU/EEA consumers may have a statutory 14-day withdrawal right, subject to statutory exceptions. Send an unequivocal withdrawal notice to support@bevanup.com before the period expires, then return the goods within 14 days of that notice using our instructions. We reimburse eligible returned-goods payments and the least-expensive standard delivery option where law requires, and may withhold reimbursement until the goods or posting evidence are received. Personalised or made-to-order goods and unsealed hygiene goods may be excluded where law permits.

6. Failed delivery

Customers must provide a complete, accurate address. For parcels returned because of refusal, non-collection or an incorrect address, we review any refund after return and may deduct permitted costs.