物流政策

1. Order processing

In-stock orders are generally processed within 1–3 business days after payment authorisation. Processing time is separate from carrier transit time. We send dispatch and tracking information where available.

2. Pre-order, made-to-order and limited items

These items can require additional production or handling time. The product page or order confirmation will state an estimate where available. Orders containing in-stock and pre-order items may ship together once all items are ready unless a split shipment is confirmed.

3. Delivery areas and estimated transit times

We ship to destinations where carrier service is available. Destinations and delivery methods are shown at checkout and may change for carrier, local-restriction, sanctions or trade-compliance reasons.

Method	Estimated transit time
Standard Shipping	7–15 business days
Express Shipping	3–7 business days

International deliveries can take longer because of customs, carrier handovers or local conditions. We may use 4PX Express and its carrier or last-mile partners.

4. Charges, tracking and address changes

Charges and available methods are shown at checkout. Check your delivery address before ordering. For an address correction, contact support@bevanup.com promptly with your order number; changes cannot be guaranteed after processing or dispatch.

5. Taxes, duties and customs

Where checkout states that duties and taxes are included, those applicable charges are included in the displayed shipping charge. Eligibility varies by destination. Customs authorities may still require recipient information or action, and customs clearance may delay delivery.

6. Delivery problems

Carrier delays, customs holds, severe weather, government restrictions and similar events outside our reasonable control can affect delivery. If tracking shows delivered but the parcel is not received, contact support@bevanup.com within 7 calendar days. For refused, uncollected or incorrectly addressed parcels, any refund is reviewed after the parcel returns; permitted shipping, return-shipping, duty, tax and handling costs may be deducted.